Care Coordinators: The Answer to Care Fragmentation

Why Hire a Care Coordinator?

According to Florence Furaha, CEO of Meetcaregivers, “care coordination is between family, caregivers, and any other care team member. It increases better care because everyone knows the care plan, and as the caregiver provides the care, the family can easily track it.” The majority of elderly patients have more than one chronic condition, meaning more than likely, these seniors see multiple doctors, specialists, or other health care providers.

Having a care coordinator streamlines communication channels so your loved one is not subjected to repeated tests, treatments, etc, that can end up costing you more money. A care coordinator ensures patient safety because it closes the gap between communication among multiple providers regarding medicines and treatments. According to the Harris Poll, only 43% of elderly patients reported that their doctors ask about treatment from other providers.

A care coordinator is the glue that binds you, your relative’s caregiver, and health care providers together. It simplifies the process so your loved one recieves the best possible care from every party involved. A care coordinator also ensures your loved one has the best possible access to health care options.

Home Care Services - An Elderly PatientElements of Care Coordination:

There are four main elements that care coordination consists of. These include:

  1. Ensuring easy access to a variety of providers and services
  2. Better communication for streamlined care transitioning between providers
  3. A shift in focus to the whole patient, rather than a narrow focus on one specific disease or condition
  4. Providing clear, concise information that patients can easily understand
source: NEJM Catalyst, “What is Care Coordination?”

From primary, acute, and long-term care, a care coordinator will manage interactions between every provider and relay that information to all parties involved in the care of the senior patient.

What is Care Fragmentation?


NOTES

Care Coordination & Older Adults Issue Brief

The best care coordination models have much to contribute toward the goals of the ACA and CMMI; they are well-coordinated, and person- and family-centered, across service settings, and promote better communication and interaction among the respective members of the interdisciplinary team, individual, and family caregiver.


http://www.seniorlink.com/content/what-care-coordination

Care coordination consists of four key elements:

  1. Ensuring easy access to a variety of providers and services
  2. Better communication for streamlined care transitioning between providers
  3. A shift in focus to the whole patient, rather than a narrow focus on one specific disease or condition
  4. Providing clear, concise information that patients can easily understand

https://patientengagementhit.com/news/70-of-senior-patients-need-better-care-coordination

In partnership with Harris Poll, CareMore surveyed 1,005 patients over the age of 65, finding that care coordination was left wanting following care encounters. Thirty-four percent of patients said their family members coordinate their care on their behalf, while 35 percent reported that nobody coordinates their care at all.

This is a problem, the survey authors said, considering the number of senior patients managing multiple chronic conditions. Eighty-five percent of respondents said they had been diagnosed with at least one chronic illness, and 64 percent said they have seen three or more healthcare professionals in the past year.

Care coordination is key for ensuring patient safety, the survey authors said, because it keeps multiple providers in the loop regarding certain medications and can reduce duplicative tests and treatments. However, although 61 percent of seniors reported that their doctor asks if they understand their specific treatment instructions, only 43 percent said their providers ask about treatments from other providers.

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