Terms and Conditions — MeetCaregivers, Inc.

Last Updated: July 29, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the website located at https://meetcaregivers.com (the “Site”) operated by MeetCaregivers, Inc. (“MeetCaregivers,” “we,” “us,” or “our”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, you may not use the Site.

1. Overview

MeetCaregivers maintains this Site to provide information about, and facilitate access to, home care and caregiver-matching services. Use of the Site by visitors who are not registered is governed by Section A below. Registered users are additionally subject to Section B and any account-specific agreements presented at sign-up.

A. Terms Applicable to All Users

2. Eligibility

You must be at least 18 years old and able to form a legally binding contract to use the Site. By using the Site, you represent that you meet this requirement. If you do not, do not register for or use the Site.

3. Use of Content

You may access, view, and print materials on this Site solely for personal, non-commercial use. Any reproduction must retain MeetCaregivers’ copyright notice. No title or ownership interest in Site content is transferred to you. You may not copy, modify, distribute, transmit, reproduce, publish, license, create derivative works from, frame, or commercially exploit any part of the Site without our prior written permission.

4. Intellectual Property / DMCA

MeetCaregivers respects the intellectual property rights of others. If you believe content on the Site infringes your rights, contact our designated agent with: (i) a signature of the person authorized to act on the rights holder’s behalf; (ii) identification of the copyrighted work; (iii) identification of the allegedly infringing material; (iv) your contact information; and (v) a good-faith statement that the use is unauthorized.

5. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and disclose information — including the tracking technologies historically used on the Site and their removal — and your choices regarding that information. Acceptance of these Terms does not constitute a waiver of any statutory privacy rights you may have under applicable federal or state law, including but not limited to state wiretap/invasion-of-privacy statutes, federal electronic communications laws, and state consumer privacy laws applicable to your state of residence.

6. No Unauthorized Tracking Representation

MeetCaregivers does not authorize, and prohibits, the collection of Site visitor data by any third party in a manner inconsistent with our Privacy Policy. Any data collection technology currently in use on the Site, and any historical use of such technology, is disclosed in the Privacy Policy. We do not represent or claim a general right to use visitor data beyond what is described there, and nothing in these Terms should be construed as granting such a right.

7. Marketing; Use of Aggregated and De-Identified Data

Marketing communications. MeetCaregivers may use information you provide (such as your email address or phone number) to send you marketing and promotional communications about our services, consistent with the notice, consent, and opt-out mechanisms described in our Privacy Policy and applicable law. You may opt out of marketing communications at any time using the unsubscribe or opt-out method provided in each communication.

Site personalization and analytics. We may use information about how you use the Site — including pages visited, features used, and interactions with forms — to operate, personalize, and improve the Site and our marketing, consistent with the tracking-technology disclosures in our Privacy Policy.

Aggregated and de-identified data. MeetCaregivers may create, use, analyze, and share aggregated or de-identified data — that is, data that has been processed so that it does not identify you or any other individual — for any business purpose, including research, reporting, product development, and marketing, without restriction under these Terms. We will not attempt to re-identify such data except as permitted by law.

Testimonials and feedback. If you submit a testimonial, review, or similar feedback intended for publication, you grant MeetCaregivers a non-exclusive, royalty-free right to use, edit for length or clarity, and publish it in our marketing materials, unless you tell us otherwise in writing.

Nothing in this section expands MeetCaregivers’ collection, use, or disclosure of your personal information beyond what is described in our Privacy Policy; it addresses aggregated/de-identified data and consented-to marketing use specifically.

8. Prohibited Uses

By using the Site, you agree that you will not:

• Use the Site for any fraudulent or unlawful purpose, or for any purpose unrelated to seeking or providing caregiving services
• Harass, abuse, or harm another person, or attempt to do so
• Provide false or inaccurate information when registering or communicating through the Site
• Use another person’s account, or permit anyone else to use your account
• Interfere with or disrupt the proper functioning of the Site or its Services
• Use automated means (bots, scrapers, crawlers) to access, harvest, or manipulate data from the Site
• Bypass any access restrictions or security measures on the Site
• Use contact information or communication channels obtained through the Site for commercial solicitation not expressly permitted by MeetCaregivers
• Post or transmit any material that is unlawful, defamatory, obscene, threatening, or that infringes another party’s rights

We reserve the right to restrict, suspend, or terminate access to the Site for anyone who violates this section, consistent with Section 15 (Termination) below.

9. Consent to Electronic Communications

By using the Site, you agree that MeetCaregivers may communicate with you electronically — including by email, text message, or notices posted on the Site or Care Portal — and you consent to electronic delivery of notices, disclosures, and other communications. You are responsible for keeping the contact information on your account current and for checking it regularly.

10. Indemnification

You agree to indemnify and hold harmless MeetCaregivers, its officers, directors, employees, and affiliates from claims, losses, and expenses (including reasonable attorneys’ fees) arising out of: (a) content or information you submit through the Site; (b) your use of the Site in violation of these Terms or applicable law; or (c) your violation of any third party’s rights in connection with your use of the Site. This section addresses your use of the Site itself and does not limit or alter MeetCaregivers’ own responsibilities for the care services it provides, which are governed by your Care Services Agreement or Caregiver Agreement as applicable.

11. Links to Third-Party Sites

The Site may contain links to third-party websites for convenience only. We do not control or endorse these sites and are not responsible for their content, privacy practices, or accuracy. Accessing third-party sites is at your own risk.

12. Disclaimers

THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, EXCEPT WHERE PROHIBITED BY LAW. MeetCaregivers does not warrant that the Site will be uninterrupted, error-free, or secure.

13. Limitation of Liability

To the maximum extent permitted by law, MeetCaregivers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site, even if advised of the possibility of such damages. This limitation does not apply to liability that cannot be limited or excluded under applicable law.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles, except where mandatory consumer or privacy protection laws of a user’s home state require otherwise for residents of that jurisdiction.

Step 1 — Mandatory Mediation. Before initiating any lawsuit, arbitration, or other legal proceeding against MeetCaregivers arising out of or relating to these Terms, the Site, or the Service, you agree to first send a written notice describing the dispute to legal@meetcaregivers.com, including your name, the email address associated with your account (if any), a description of the dispute, and the relief sought. The parties will then attempt to resolve the dispute through non-binding mediation, to be held in Massachusetts (or remotely, at MeetCaregivers’ option), before a mutually agreed mediator. Each party will bear its own costs of mediation unless otherwise agreed.

Step 2 — Binding Arbitration. If the dispute is not resolved through mediation within 45 days of a written mediation request, the dispute will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its consumer arbitration rules then in effect, rather than in court, except as set out below. The arbitration will be seated in Massachusetts, conducted by a single arbitrator, and MeetCaregivers will pay the arbitrator’s and administrative fees for claims under $10,000 brought by an individual user, and for any additional fees the arbitrator determines are necessary to prevent arbitration from being cost-prohibitive compared to litigation, unless the arbitrator finds the claim frivolous or in bad faith. The arbitrator’s decision will be final and binding, subject only to the limited review permitted under the Federal Arbitration Act.

Class Action Waiver. You and MeetCaregivers each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims.

Mass Filing Procedures. If 25 or more similar arbitration demands against MeetCaregivers, asserting substantially the same facts or claims and filed by or with the coordination of the same law firm or organization, are submitted within a reasonably close period of time (a “Mass Filing”), the parties agree those demands will be administered and resolved in sequential batches of 25, with one arbitrator assigned per batch, rather than simultaneously. No demand within a Mass Filing will be filed, processed, or adjudicated until the prior batch has been resolved. This provision is intended to allow for orderly, efficient resolution of a large number of similar claims and does not waive any party’s right to individual arbitration under this section.

Carve-Outs. Either party may bring an individual claim in small claims court instead of arbitration if it qualifies. Either party may also seek temporary or preliminary injunctive relief in court to prevent irreparable harm (for example, relating to misuse of the Site or intellectual property) while an arbitration is pending.

Right to Opt Out. If you are a newly registered user, you may opt out of this arbitration agreement by sending written notice to info@meetcaregivers.com within 30 days of first accepting these Terms. Opting out does not affect any other provision of these Terms, including the mediation and venue provisions below.

Venue (if arbitration is unavailable or opted out of). Except where prohibited by mandatory consumer protection law applicable to your state of residence, any lawsuit arising out of or relating to these Terms, the Site, or the Service must be brought exclusively in the state or federal courts located in Massachusetts, and you consent to the personal jurisdiction of those courts.

15. Termination

MeetCaregivers reserves the right to terminate or restrict access to the Site, including for users who violate these Terms or infringe upon the rights of others, at our sole discretion.

16. Changes to These Terms

We may revise these Terms from time to time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms. Material changes will be reflected by an updated “Last Updated” date.

B. Additional Terms for Registered Users

Registered users (including caregivers, clients, and family members who create an account) are subject to the terms above and additionally agree, by checking the box at sign-up, to:

• Provide accurate registration information
• Maintain the confidentiality of account credentials
• Use the platform solely for its intended caregiving-coordination purpose
• Comply with all applicable laws in their use of the Care Portal and related tools

Caregiver Agreements. If you register as a caregiver, your relationship with MeetCaregivers is additionally governed by your signed Caregiver Agreement, which is incorporated into these Terms by reference and governs matters specific to caregiving assignments, scheduling, and payment to you.

Client Status and Care Services Agreements. You become a client of MeetCaregivers upon executing a separate written services agreement with MeetCaregivers (the “Care Services Agreement”) that sets out your specific care plan and the rate(s) you will pay for care. Registering an account or using the Site does not, by itself, make you a client or entitle you to services — that relationship begins only once a Care Services Agreement is signed. The Care Services Agreement, not these Terms, governs the scope of care provided, pricing, billing, and the day-to-day service relationship; these Terms continue to apply to your use of the Site and the Care Portal, including Sections 3–7 and 13–14 above, in addition to (not in place of) your Care Services Agreement. If a provision of your Care Services Agreement directly conflicts with these Terms as to the service relationship itself (for example, pricing or scope of care), the Care Services Agreement controls as to that matter.

17. Miscellaneous

Affiliates. MeetCaregivers, Inc.’s parent, subsidiaries, and affiliated entities are third-party beneficiaries of these Terms and may enforce them directly.

Severability. If a court finds any provision of these Terms other than Section 14 (Governing Law and Dispute Resolution) to be invalid or unenforceable, that provision will be replaced with a valid, enforceable provision that most closely reflects its intent, and the remaining Terms will stay in effect. If any part of Section 14’s class action waiver is found unenforceable, the entirety of Section 14 is void, and disputes will instead proceed in court as described in the Venue provision.

Relationships of the Parties. Nothing in these Terms makes either party the partner, joint venturer, or agent of the other.

18. Contact Us

Questions about these Terms can be directed to:

• Email: info@meetcaregivers.com
• Phone: 1 (888) 541-1136
• Mail: 320 Nevada Street, Suite 301, Newton, MA 02460